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Tuesday, March 5, 2013

Policy and Procedure FAQs

If you've been staying with Dunes Realty long enough that you're on a first-name basis with our staff (as many guests are,) our Policies and Procedures are probably second nature by this point.  You've got the deadline for your tentative deposit memorized, your guest list filled out and, in some cases, your linens already packed.  However, if this is your first time staying with us, that looooooong list of Policies and Procedures can be a bit daunting.  Well, never fear... our Accounting team has put together this handy-dandy list of some of the most Frequently Asked Questions they receive to help ease your worrying and get you ready to relax.  (Of course, our staff is always available to help if you don't see the answer you're looking for here.)

Using Credit and Debit Cards:
Q: How soon is my card processed when I book online with Dunes Realty?
A: Usually your card is charged within 24 hours unless your reservation is booked over the weekend. In that case, we'll process the charge the following Monday

Q: I understand that the new credit card laws allow merchants to charge a processing fee for taking a payment. Does Dunes Realty charge anything?
A: No, there are no additional fees for using either your credit or debit card.

Q: If I use my debit card will my funds be put on hold if the charge is declined?
A: While Dunes Realty won't place the funds on hold, your bank might. If your card is declined, we'd strongly recommend that you contact your bank to verify their policies.

Q: Is there a limit as to how much money I can charge on my debit card even though I have plenty of funds in my account?
A: Again, this depends on your bank but there is typically per day or a per transaction limit for your protection. You may also run into a geographic limit; in other words, if you've used your card all over Poughkeepsie during the day, the bank may put the brakes on a charge from Garden City Beach just to ensure you haven't been hacked.
Q: I am expecting a refund on my card from Dunes Realty. How long should it take?
A: Dunes Realty typically processes refunds within 24 hours (with the exception of those occuring on the weekend, which are processed Monday morning.)  However, it may take several days for your bank to clear the funds back to your account. 


Seasonal Reservations:

Q: If I am here the week of Easter (March 30, 2013) this year, can I still make a tentative reservation for Easter week next year, even though it's in late April? We always come Easter week!
A: Yes. We base our tentative calendar on both Easter and the Fourth of July, so this year's guests will always have first choice of those weeks (subject to the homeowner's calendar, of course.)

Q: I want to take advantage of the Beach Bundle Discount but do not want all 5 linen services.
A: Unfortunately, no.  Ordering the entire Beach Bundle is the only way to receive the discount, as it takes into account the time and labor involved in packing, delivering and setting up the entire house.

Winter Rental Reservations:

Q: When will I be billed for the full deposit on my tentative monthly winter renter reservation if my arrival is prior to December 31st?
A: Anyone with a monthly reservation arriving from October through December is typically billed between mid-June and mid-July. The full deposit will be due 14 days after we mail out your deposit request. Once this process begins, all new Fall monthly reservations will follow the same procedure as weekly reservations; i.e., your deposit will be due within 14 days of booking.

Q: When will I be billed for the full deposit on my tentative monthly winter renter reservation if my arrival falls between January and March?
A: These reservations are typically billed between mid August and mid October. The schedule for billing these reservations is as follows:

- January Tentatives will be billed First and the deposit will be due November 1st
- February Tentatives will be billed Next and the deposit will be due December 1st
- March Tentatives will be billed Last and the deposit will be due December 15th

Once this process begins, all new Winter monthly reservations will follow the same procedure as weekly reservations; i.e., your deposit will be due within 14 days of booking.

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Policy and Procedure FAQs

Tuesday, March 5, 2013

If you've been staying with Dunes Realty long enough that you're on a first-name basis with our staff (as many guests are,) our Policies and Procedures are probably second nature by this point.  You've got the deadline for your tentative deposit memorized, your guest list filled out and, in some cases, your linens already packed.  However, if this is your first time staying with us, that looooooong list of Policies and Procedures can be a bit daunting.  Well, never fear... our Accounting team has put together this handy-dandy list of some of the most Frequently Asked Questions they receive to help ease your worrying and get you ready to relax.  (Of course, our staff is always available to help if you don't see the answer you're looking for here.)

Using Credit and Debit Cards:
Q: How soon is my card processed when I book online with Dunes Realty?
A: Usually your card is charged within 24 hours unless your reservation is booked over the weekend. In that case, we'll process the charge the following Monday

Q: I understand that the new credit card laws allow merchants to charge a processing fee for taking a payment. Does Dunes Realty charge anything?
A: No, there are no additional fees for using either your credit or debit card.

Q: If I use my debit card will my funds be put on hold if the charge is declined?
A: While Dunes Realty won't place the funds on hold, your bank might. If your card is declined, we'd strongly recommend that you contact your bank to verify their policies.

Q: Is there a limit as to how much money I can charge on my debit card even though I have plenty of funds in my account?
A: Again, this depends on your bank but there is typically per day or a per transaction limit for your protection. You may also run into a geographic limit; in other words, if you've used your card all over Poughkeepsie during the day, the bank may put the brakes on a charge from Garden City Beach just to ensure you haven't been hacked.
Q: I am expecting a refund on my card from Dunes Realty. How long should it take?
A: Dunes Realty typically processes refunds within 24 hours (with the exception of those occuring on the weekend, which are processed Monday morning.)  However, it may take several days for your bank to clear the funds back to your account. 


Seasonal Reservations:

Q: If I am here the week of Easter (March 30, 2013) this year, can I still make a tentative reservation for Easter week next year, even though it's in late April? We always come Easter week!
A: Yes. We base our tentative calendar on both Easter and the Fourth of July, so this year's guests will always have first choice of those weeks (subject to the homeowner's calendar, of course.)

Q: I want to take advantage of the Beach Bundle Discount but do not want all 5 linen services.
A: Unfortunately, no.  Ordering the entire Beach Bundle is the only way to receive the discount, as it takes into account the time and labor involved in packing, delivering and setting up the entire house.

Winter Rental Reservations:

Q: When will I be billed for the full deposit on my tentative monthly winter renter reservation if my arrival is prior to December 31st?
A: Anyone with a monthly reservation arriving from October through December is typically billed between mid-June and mid-July. The full deposit will be due 14 days after we mail out your deposit request. Once this process begins, all new Fall monthly reservations will follow the same procedure as weekly reservations; i.e., your deposit will be due within 14 days of booking.

Q: When will I be billed for the full deposit on my tentative monthly winter renter reservation if my arrival falls between January and March?
A: These reservations are typically billed between mid August and mid October. The schedule for billing these reservations is as follows:

- January Tentatives will be billed First and the deposit will be due November 1st
- February Tentatives will be billed Next and the deposit will be due December 1st
- March Tentatives will be billed Last and the deposit will be due December 15th

Once this process begins, all new Winter monthly reservations will follow the same procedure as weekly reservations; i.e., your deposit will be due within 14 days of booking.

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