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Wednesday, May 29, 2013

Payments and Check-In Process FAQs and Useful Information

For those of you who ahve been staying with us for years, the booking and check-in processes may be second nature at this point.  However, if you're used to a typical hotel process, our Accounting team has put together this helpful list of Frequently Asked Questions along with some suggested items to bring with you when you arrive.  Remember, if you don't see your question asnwered here, just give us a call at any time and we'll do all we can to get you the right answer!


Payments and Check In:


Q: When does my reservation become confirmed? And do I have to pay my balance 30 days prior to check-in?

A: Your reservation is confirmed once we receive your initial deposit payment, which is due within 14 days of booking your reservation. You do not have to pay your balance 30 prior to arrival, unless you plan on paying by personal check. We do send out paperwork approximately 6 weeks prior to your check in date as a reminder and to allow you the option of paying by check. Most importantly, however, if you are paid in full upon arrival, the actual check in process in our office does go quicker.

Q: If I am paid in full before my arrival – can I get access to my property faster?

A: Unfortunately, no.  Your check-in time depends on a number of factors, including but not limited to scheduled maintenance, the condition in which the property was left by the previous guest, housekeeping, etc., but not status of payment on your reservation. Please note that check in time is not guaranteed until 4:00 PM, although we do our very best to have your rental available as soon as possible.

Q: Is there anything I can do to eliminate having to come by the rental office to see if the property is available for check in?

A: Yes indeed there is. If you'll call our office on the morning of your arrival and provide us with a cell number to which you'll have access, you'll receive an automated call as soon as the property is available.  This service allows you the freedom to start enjoying your vacation even before you check in with us, and keeps the check-in process as short as possible.

Q: I am going to arrive late. What do I do?

A: First of all, if your reservation is paid in full, you don't even need to call us. (If not, please do call!) One of our final evening tasks prior to closing the office is to run a report that tells us which reservations haven't yet arrived. We then prepare a late arrival packet for each of these that includes directions and one key to the property; these are left in the victorian mail box that is attached to the Dogwood side of our office building. That's enough to get you started, and all you'll need to do from there is stop by the office the next morning to sign your paperwork and pick up your remaining keys.  (Please note that this mail box is under 24 hr surveillance for your protection.)


Useful Information:

Remember, all Dunes properties are furnished with:

Glasses, Dishes and Silverware
At least one coffee maker
Pots and Pans
Pillows
Bedspreads
One roll of toilet paper per bathroom
One bar of soap per bathroom

In addition, you may have purchased linens through us as well; if so, you'll find them in the house when you arrive.

Needless to say, you'll probably need a few more items before your vacation really gets started.  The following list certainly isn't complete, but contains a number of items you may not think of on your first visit to the grocery store.

Paper Towels/Napkins
Dish Detergent (Hand and Dishwasher)
Laundry Detergent
All Purpose Cleaner
Staple Items (salt, pepper, sugar, coffee & filters)
Condiments
Garbage Bags
Plastic Wraps/Aluminum Foil
Extra Bath Soap and Bath Tissue
Sunglasses
Sunscreen
Hats
Bug Spray
Beach Towels
Beach Chairs & Rafts
Umbrella
Cooler
Linen items (if you didn't order them through Dunes)

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Payments and Check-In Process FAQs and Useful Information

Wednesday, May 29, 2013

For those of you who ahve been staying with us for years, the booking and check-in processes may be second nature at this point.  However, if you're used to a typical hotel process, our Accounting team has put together this helpful list of Frequently Asked Questions along with some suggested items to bring with you when you arrive.  Remember, if you don't see your question asnwered here, just give us a call at any time and we'll do all we can to get you the right answer!


Payments and Check In:


Q: When does my reservation become confirmed? And do I have to pay my balance 30 days prior to check-in?

A: Your reservation is confirmed once we receive your initial deposit payment, which is due within 14 days of booking your reservation. You do not have to pay your balance 30 prior to arrival, unless you plan on paying by personal check. We do send out paperwork approximately 6 weeks prior to your check in date as a reminder and to allow you the option of paying by check. Most importantly, however, if you are paid in full upon arrival, the actual check in process in our office does go quicker.

Q: If I am paid in full before my arrival – can I get access to my property faster?

A: Unfortunately, no.  Your check-in time depends on a number of factors, including but not limited to scheduled maintenance, the condition in which the property was left by the previous guest, housekeeping, etc., but not status of payment on your reservation. Please note that check in time is not guaranteed until 4:00 PM, although we do our very best to have your rental available as soon as possible.

Q: Is there anything I can do to eliminate having to come by the rental office to see if the property is available for check in?

A: Yes indeed there is. If you'll call our office on the morning of your arrival and provide us with a cell number to which you'll have access, you'll receive an automated call as soon as the property is available.  This service allows you the freedom to start enjoying your vacation even before you check in with us, and keeps the check-in process as short as possible.

Q: I am going to arrive late. What do I do?

A: First of all, if your reservation is paid in full, you don't even need to call us. (If not, please do call!) One of our final evening tasks prior to closing the office is to run a report that tells us which reservations haven't yet arrived. We then prepare a late arrival packet for each of these that includes directions and one key to the property; these are left in the victorian mail box that is attached to the Dogwood side of our office building. That's enough to get you started, and all you'll need to do from there is stop by the office the next morning to sign your paperwork and pick up your remaining keys.  (Please note that this mail box is under 24 hr surveillance for your protection.)


Useful Information:

Remember, all Dunes properties are furnished with:

Glasses, Dishes and Silverware
At least one coffee maker
Pots and Pans
Pillows
Bedspreads
One roll of toilet paper per bathroom
One bar of soap per bathroom

In addition, you may have purchased linens through us as well; if so, you'll find them in the house when you arrive.

Needless to say, you'll probably need a few more items before your vacation really gets started.  The following list certainly isn't complete, but contains a number of items you may not think of on your first visit to the grocery store.

Paper Towels/Napkins
Dish Detergent (Hand and Dishwasher)
Laundry Detergent
All Purpose Cleaner
Staple Items (salt, pepper, sugar, coffee & filters)
Condiments
Garbage Bags
Plastic Wraps/Aluminum Foil
Extra Bath Soap and Bath Tissue
Sunglasses
Sunscreen
Hats
Bug Spray
Beach Towels
Beach Chairs & Rafts
Umbrella
Cooler
Linen items (if you didn't order them through Dunes)

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